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Skip to content Welcome to our Product Information section. We take great pride in the quality and craftsmanship of our plush toys. Here, you’ll find answers to common questions about our products’ materials, safety standards, types of toys we produce, and customization options. If you don’t find the answer to your question, please don’t hesitate to contact us.
Typically, 1000pcs per character. But the minimum order quantity for custom plush toys varies depending on the complexity of the design.Please contact us for more specific information.
Absolutely. Safety is our top priority. All our toys undergo rigorous safety testing and meet or exceed all relevant safety standards, such as EN71 for the European Union, ASTM for the United States, and CCC for China.
We have the capability to produce a wide variety of plush toys, including stuffed animals, cartoon characters, mascots, and more. Please explore our product catalog for examples of our work.
Yes, we offer comprehensive customization services. We can tailor the type, size, color, material, and design of our toys to meet your specific needs. Please contact us to discuss your custom order.
We have a robust quality control process in place. Each toy undergoes a thorough inspection at multiple stages during production to ensure it meets our stringent quality standards. Our commitment to quality helps us ensure that every toy we produce brings joy and satisfaction to our customers.
Navigating the customization process for plush toys can seem daunting, but we strive to make it as straightforward and enjoyable as possible. Below, we’ve provided answers to common questions about our customization process, from initial inquiry to final product delivery. If you have additional questions, we’re just a click away.
Our plush toys are individually packaged in clear poly bags to protect them during shipping. We can also provide custom packaging upon request.
After we receive your request, we’ll review your specifications and provide a quote. Upon agreement, our design team will then create a prototype for your approval. Once you’re happy with the prototype, we’ll proceed to mass production.
The timeframe can vary depending on the complexity of the design and the quantity of the order. Generally, it takes us about 1 week to make prototype/sample and 6 to8 weeks from the order placed to delivery. We’ll provide a more specific timeline once we discuss your project.
Absolutely. We always create a prototype and get your approval before starting mass production. This ensures the final product meets your exact specifications.
We understand that you might want to make changes after seeing the prototype. We’re more than happy to make adjustments until you’re completely satisfied with the design.
Understanding the cost and payment options is a crucial part of the plush toy customization process. In this section, we’ve addressed some common questions about how we price our products, as well as the payment methods we accept. If your question isn’t addressed here, please feel free to reach out to us directly.
Yes, we can produce plush toys that are suitable for children of all ages. All our toys undergo rigorous safety testing to ensure they meet international safety standards.
We require a deposit before we begin the design and production process, with the balance due upon completion. The exact terms will be detailed in your quote.
We accept a variety of payment methods for your convenience, including wire transfer for mass order and PayPal for small order. If you have a specific payment method in mind, please let us know and we’ll do our best to accommodate it.
Our quotes are comprehensive and include all costs associated with your order, including design, production, and delivery. However, please note that any potential customs duties or taxes imposed by your country are not included and are the responsibility of the customer.
Our dedication to quality is unwavering, and we strive to ensure that every batch of goods we deliver meets our customer’s expectations. As part of our commitment, we conduct thorough quality checks and are open to third-party inspections before shipment. Once the inspection report is confirmed and the goods are dispatched, they are considered accepted in the condition described in the report. However, should you discover any discrepancy between the received goods and the approved report, please contact us at your earliest convenience. Our team values your business and is ready to work collaboratively to address any concerns.
Ensuring that your custom plush toys arrive safely and promptly is a priority for us. This section addresses commonly asked questions about our shipping process and logistics. If you have additional questions, don’t hesitate to contact us.
Yes, you can order a mix of different plush toys in one order. However, each design must meet the minimum order quantity.
The delivery time depends on the shipping method chosen and the destination. Once your order is dispatched, we’ll provide an estimated delivery date. Please note that custom orders require production time which will be factored into the delivery schedule.
Yes, you can. The method of tracking will depend on your chosen shipping method. For sea and air freight, we will provide the contact information of the shipping manager, and you can inquire about the progress of the shipment directly. For express courier services, we will provide a tracking number which you can use to track the progress of your shipment online.
While we strive to ensure timely delivery, unexpected delays can occur. In such cases, we will work with the shipping carrier to address the issue and keep you updated. If a shipment is lost, we’ll initiate an investigation with the carrier and discuss next steps with you.
Shipping costs and customs duties depend on various factors including the destination and order size. We’ll provide a cost in your quote. Please note that any customs duties or taxes imposed by your country are not included and are the responsibility of the customer.
We pride ourselves on our commitment to customer satisfaction even after you’ve received your order. This section addresses frequently asked questions about our after-sales service. If your question isn’t answered here, please reach out to us.
Yes, we have a team of experienced designers who can assist you in creating your custom plush toy. We work closely with our clients to ensure that the final product meets their expectations.
Given the custom nature of our products, we don’t provide a traditional warranty. However, we stand behind the quality of our workmanship. Our commitment is to deliver products that meet the agreed-upon specifications as outlined in the quality control report. Should you encounter any issues that deviate from these agreed standards, please reach out to us.
As a B2B factory engaged in bulk production, our return and exchange policies are based on clear, fair, and just regulations agreed upon during the order signing process. Returns or exchanges are typically not accepted due to the custom nature of our products unless there is a deviation from the quality control report approved by both parties. Please review our complete return and exchange policy for more information.
Our after-sales service team is here to help you. You can reach out to us through email, phone, or our website’s contact form. We aim to respond to all inquiries within a reasonable time frame.
We are always here to assist with repeat orders. Please contact us with your original order details and we will guide you through the process.
If you didn’t find the answer to your question in our FAQs, please click the button below to contact us. We’re here to help!
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